It’s taken almost three months, but finally the dispute over ridiculous charges on our credit card for what is, in my opinion, possibly the worst hotel ever — the Whiteleaf Hotel — has been closed.
A recap: We checked into the hotel (detailed elsewhere on the net, we found shortly after checking out) and were charged before we even saw our room; our first room (on the first floor, just behind reception) had our bed propped against the wall, and was being treated for bugs.
Our second room (on the fifth floor), up a series of incredibly steep stairs, was as disgusting as detailed in the link provided earlier. Except there were animal droppings on the floor, too.
After arguing with the on-duty manager for an hour that we did not want to pay the charges and were willing to stay and pay for the first night only, I was ready to snap so to avoid ruining our trip with a night in the big house, we left immediately.
Unfortunately, the day didn’t get any better. I couldn’t call the bank reverse charges (the three numbers I tried didn’t work at all, and the phone booths smelled like pee). As it was fashion week we had an incredible amount of trouble finding a room. We found and booked an expensive-but-nice-looking hotel, but we couldn’t get it for that night. It took almost five hours of wandering through London, at night, before we were able to find a place far in excess of our needs. To tired to fight, or care, we paid that as well.
In all, that one night’s accommodation would have cost us around $750. If it came to it, I was ready to put it down to a bad holiday experience and leave it.
When we came back home, I figured I may as well try and dispute it. My first visit to the bank had me arguing with the “service” lady that yes, I had paid, but no I didn’t receive the service because no reasonable civilised human being would pay for a room so disgusting. I’m hardly a French Duke in need of five-star accommodation, I just don’t want to be afraid of roaches crawling over me while I sleep… especially when paying so much for the privilege. Besides, I didn’t have all the paperwork anyway.
My second visit to the bank, a week or two later (and two emails without response trying to contact the company to discuss my grievances — they had also overcharged us, which I hadn’t realised until then), and I had a much more reasonable lady who had faced a similar experience in the past and was more than willing to assist. I didn’t expect much, but at least the bank takes the disputed charge off your credit card until it is completed (win or lose) and you don’t pay interest on it in that time.
The 45-day deadline for disputes was almost up last week, and I’d received nothing from the bank about it. I had to call about another funny problem with my credit card (it showed they owed me money!) and I asked how the dispute was going.
Well, the entire charge (almost $550) was reversed on the credit card! I had initially expected only part to be refunded as I thought it fair if we had paid the first night’s accommodation even though we left. They were even kind enough to refund the International currency conversion fee.
What a win. Me: 1. Bank: 2,895,728
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