For Justine’s birthday, I had a dozen white roses delivered to her work. Justine has never had flowers delivered, which probably says something bad about me; in my defense, I don’t really “get” flowers, they look OK for a bit and then die — kind of like River Phoenix, I suppose. In any case, I buy Justine flowers rarely but when I do, they’re never delivered.
Since I bought the flowers over the Interweb, I had to use my credit card. A few minutes after I’d put the details through, I received a confirmation. A few minutes after that, I received a “denied” email. I called the 1300 number immediately, was talked to by a helpful lady who ran it through again, successfully this time.
Justine received her flowers on time and all was good.
Until I saw my credit card statement online. I’d paid for two sets of flowers and only received one. I called first thing Tuesday morning (even though I had to work Monday, no one else did it seems) and was met with an extremely rude lady who obviously didn’t believe a thing I said and basically told me to bugger off, and she would call me back. Gee, the service was good when you were trying to get my money, but now you’d taken too much and I wanted it back? How insulting of me.
Well, I got a call at about ten minutes to five — from the same lady — who was extremely apologetic about the whole thing and said she’d reverse the charges on one of the transactions. Good-o. No apologies about the way she’d acted earlier though; and, as I write this, no transaction has been reversed.
The service from Roses Only was good, until I had to deal with a person; then, not so good.
Update 2005-06-17 12:38: I checked my bank balance and the reversal has finally gone through. Could have been a worse experience, I suppose.
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